SocketLabs is excited to announce some great new features to help you manage your Suppression List!

If you are unfamiliar with the Suppression List page, it can be found in the Control Panel. Once you’ve selected a Server to manage just select Suppression List from the Config tab in the top menu bar.

Once you have selected a Server to manage, the Suppression List is easy to find.

Upon arrival at the newly updated Suppression List page you will see your list of suppressed addresses.  You can now page through and see all of the addresses with the most recent additions first.  We have also added a download link in the top right corner of the data table, just like on the reporting pages.   This will make it easier than ever for you to scrub your lists of bad data, make improvements to your reputation, and improve deliverability.  See the screenshot below which highlights the new additions:

These great new facets have been added without sacrificing any of the previous features.   You have full control over the removal of any address that encountered a hard failure.  Also, the search feature is now a “Starts With…” search.  You can still filter your suppression list to find an individual address in just seconds.

In order to make all these great improvements we overhauled the way in which we store the data in our back-end.  The new optimized database will allow for further features to be developed around this data much more quickly and easily.  Do you have any ideas or suggestions?  Make sure you submit them on our feedback page.

To help everyone understand how addresses end up on the Suppression List in the first place, we added a new knowledgebase article that details how the Suppression features work.  If you have any further questions we are always glad to answer them, just contact us at Support@socketlabs.com

We hope you enjoy the newest improvements! Check them out now by logging into the Control Panel.

Thank you,

The SocketLabs Team

We are always hard at work trying to enhance your experience with our Email On-Demand service.  This week we released an update that contained some fantastic new enhancements.  If you haven’t already noticed, here is a quick overview of what we added.

Searching in the Control Panel and API

You will find it is much easier to find specific messages in the Email On-Demand Control Panel.  At the top of the report pages there is now a drop down list of search criteria that will filter your results.  This screenshot below highlights the new search fields:

This new search feature, combined with the ability to sort on an individual column, will enable you to find exactly what you are looking for quickly and easily.  We are continuing to work on this and hope to implement a full-text search in a future update.

Along with searching in the Control Panel, one of our most highly requested features has been the ability to filter the results of API calls.  Now the messagesFailed, messagesProcessed, messagesFblReported, and messagesOpenClick methods allow for filtering on the initial characters of the following fields: MessageID, MailingID, ToAddress, and FromAddress.

While we are excited about these great new search features, we also made improvements to the performance and reliability of our Control Panel, API, and delivery system.  We hope you enjoy your Email On-Demand account and if you have any ideas for improvements please make sure to post your suggestions on our feedback page: http://feedback.socketlabs.com

Thank you,

The SocketLabs Team

I am happy to announce that we have launched our 360 Degree Email Monitoring project.

What is 360 Degree Email Monitoring? 360 Degree Email Monitoring is an aggressive monitoring system that we developed to help us instantly detect and correct any bottlenecks that may occur in our email delivery network, and measure real email delivery performance every minute of every day.

Traditional server monitoring only verifies that servers are listening. But just because a server is listening, does not mean that it is doing its job properly.

SocketLabs 360 Degree Email Monitoring emulates a user outside of our network who is sending email through our systems. Each message the monitor sends is tracked throughout our entire infrastructure until it is delivered to the inbox. The monitoring system tells us exactly how long it takes to deliver each message, and if it detects any issues, it sounds alarms that point us to the piece of infrastructure that needs attention, so we can remedy the problem right away.

Monitoring in this fashion gives us yet another way to ensure that we are providing the fastest and most trusted email delivery network available. In the coming months we are expanding our 360 Degree Email Monitoring to offer even more thorough analysis and alerts and even expose this data to our customers.

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360 Degree Email Monitoring is a service mark of SocketLabs, Inc.