Archive for the ‘Uncategorized’ Category

New Suppression List Removal Process for Complaints

Thursday, November 10th, 2011 by brian.godiksen

This morning we released an update to the SocketLabs Email On-Demand Control Panel with a new removal process for addresses suppressed due to a complaint. You now have the ability to remove any user from your Suppression List without any interaction with SocketLabs Support Team, making it easier than ever to directly manage your Suppression List.

New Button On Suppression List Removal Page

As you can see in the screenshot to the left there is new a “Remove” button next to a complaint’s details on the suppression list page.

Clicking this “Remove” button will bring up a form to begin the removal process.  You can utilize the form to generate a message to the selected address allowing the recipient to opt back in to receiving messages from you again.  This email sent to the selected address will contain a link which, when clicked, will verify the user’s desire to receive your messages again.  It’s never been easier to process a removal for customers who accidentally marked items as SPAM.

To make sure the customer is aware of who the message is from we allow you to specify the “From Name” and “From Address” as you can see in the screenshot on the right.  Please make sure that the address you supply is able to receive messages in case the customer responds with any questions.  Please note that the address will be visible in your Suppression List until they have verified their desire to opt back in.
There have been no changes to the removal process for hard failures, only complaint failures.  If you have any questions, concerns, or feedback about the new process be sure to contact SocketLabs Support by emailing Support@SocketLabs.com.

 

Japan Tsunami and Earthquake Relief

Friday, April 1st, 2011 by John Alessi

We want to thank everyone who supported our effort to raise funds for Japan Tsunami relief. Although we are disappointed more people did not participate in our Facebook campaign we have made a donation of $150 based on the number of people who “Liked” our Facebook campaign page as promised. In addition, SocketLabs has donated an additional $5,000 to the American Red Cross Japan relief effort for a total of $5150. Electronic Arts has promised to match our donation to the American Red Cross, for a grand total of $10,300 toward relief for the Japanese people. Thank you again for your support!

We encourage you to give as well. If you would like to you can use this link to donate to the American Red Cross with a promise from Electronic Arts to match your gift:

Make a donation to the American Red Cross which will be matched by Electronic Arts

More information from EA here.

Helping the people of Japan

Saturday, March 12th, 2011 by John Alessi

We are horrified by the devastation caused by the Earthquake and Tsunami in Japan and are reaching out to them with your help.

We put up a SocketLabs Japan Earthquake Relief page on Facebook, and we will donate $1 for every Like of this page between now and March 31, 2011 up to $10,000 to help provide humanitarian relief for the people of Japan affected by the Earthquake and Tsunami.

Please visit this page and click the Like button to help out.

And if you fee so inclined, we encourage you to donate yourself. Here is a link to a list of charities collecting for this relief.