When you call SocketLabs customer service and support, a real live person will answer the phone… imagine that!

At SocketLabs, we pride ourselves on our commitment to exceptional customer service and support. When you sign up for the Silver level or above, a dedicated email expert will be assigned to manage your account — to supervise, consult with you on email best practices and serve as your liaison to our support team. And ALL of our plan levels include access to our friendly, helpful staff of email experts. This is what separates SocketLabs Email On-Demand from the cheap services that fail by leaving your email solely in the hands of a machine.

Our customer service line is open during business hours, armed with a team of highly trained individuals to handle any issues immediately. We don’t make you wait while we connect you to a call center in some remote location, and you can feel confident that our SMTP specialists know exactly how to handle any concerns.

Additionally, should a need arise after hours, customers can submit a support ticket online to support@socketlabs.com.

In the unlikely event of an emergency or outage situation, SocketLabs provides a 24/7 outage response team to make sure your email service doesn’t miss a beat.