Tech Tips

Comcast has recently announced several changes to its residential Internet service.  The most notable change is the block of TCP port 25.  Port 25 is the default SMTP port used to send email on the Internet.  Most email clients by default use port 25 to send email.  The net effect of this block is that […]

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This morning we released an update to the SocketLabs On-Demand Control Panel with a new removal process for addresses suppressed due to a complaint. You now have the ability to remove any user from your Suppression List without any interaction with SocketLabs Support Team, making it easier than ever to directly manage your Suppression List. […]

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Each SocketLabs On-Demand account has a new “Quality Score” which is now displayed prominently on the control panel dashboard. The Quality Score is a measure of how well we think your email is performing on a scale of 0 (worst) to 100 (best). It is important to note that the score is based solely on […]

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There are many articles out there that will tell you what to do to help your business survive a down economy, but one item that seems to make most of the lists is communicating with your customers.  When starting a new marketing campaign it is import to focus on what will give you the best […]

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On May 12 the FTC announced its approval of four rule provisions to the CAN-SPAM Act of 2003. These provisions are summarized as follows: Opt-out Requirements Clarified To submit a valid opt-out request, a recipient cannot be required to pay a fee, provide information other than his or her email address and opt-out preferences, or […]

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If you want to set up an artificial environment to test Hurricane Server’s processing and speed and you have another Hurricane Server, you can run the second Hurricane Server server in a special mode that will cause it to accept all mail from the first Hurricane Server server and simply vaporize it. Here is how: […]

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Greylisting is a method used by a receiving mail server to prevent spam from entering its network. It does this by rejecting incoming messages on their first attempt. Since the typical email systems employed by spammers are not programmed or set up to try again later, their messages never get delivered. Normal internet mail servers, […]

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