When you call SocketLabs customer service and support, a real live person will answer the phone. Imagine that! We pride ourselves on our commitment to exceptional customer service and support. All plan levels include access to our friendly, helpful staff of email experts. These team members provide helpful tips, share email best practices and serve as your liaison to our technical support team. This is what separates SocketLabs from lesser services that treat everyone in the same automated fashion. Check out some of the great comments about our team.
Our customer service line is open during normal business hours, armed with highly trained individuals that can handle most issues immediately. We don’t make you wait while we connect you to a call center in some remote location. From SMTP connections and API questions, to help designing and configuring the perfect marketing message, you can rest assured that our specialists can help.
Should a need arise after hours, customers can still communicate with our support staff and request technical assistance. The process for doing so is submitting a support ticket online or sending a message to [email protected] In the unlikely event of an emergency or outage situation, SocketLabs provides a 24/7 outage response team to make sure your email service doesn’t miss a beat.
You’re in good company when working with SocketLabs. Here are some companies who have also trusted SocketLabs.
