What Sets Us Apart

When you call SocketLabs customer service and support, a real person will answer the phone. Imagine that! We pride ourselves on our commitment to exceptional customer service and support. All plan levels include access to our friendly, helpful staff of email experts. These team members provide helpful tips, share email best practices and serve as your liaison to our technical support team. This is what separates SocketLabs from lesser services that treat everyone in the same automated fashion. Check out some of the great comments about our team.

24/7 Outage Response

Live Communication in Seconds

98% Customer Support Satisfaction

Support That Makes a Difference

Immediate Assistance

Our customer service line is open during normal business hours, armed with highly trained individuals that can handle most issues immediately. We don’t make you wait while we connect you to a call center in some remote location. From SMTP connections and API questions, to help designing and configuring the perfect marketing message, you can rest assured that our specialists can help.

After Hours

Should a need arise after hours, customers can still communicate with our support staff and request technical assistance. The process for doing so is submitting a support ticket online or sending a message to [email protected]. In the unlikely event of an emergency or outage situation, SocketLabs provides a 24/7 outage response team to make sure your email service doesn’t miss a beat.

We’re Always Here For You

Have questions or need help? Here’s how to reach support:

Get your questions answered through live chat.

Start a Live Chat

Help Center

Have questions or need help? Visit our help center.

Get Help

Don't just take our word for it...

We tried your competitor and they were almost impossible to get in touch with and when we finally did, they were no help. We have always believed that customer service is the reason for our success and it is nice to do business with a company that feels the same.

Bob Heimann  |  Edge Manufacturing

We have recently chosen Socketlabs as our SMTP provider because they are really professional, their services are good, fast and nicely supported by the Socketlabs team. The service is good because the emails sent via the SMTP are always delivered and there is a really nice web console where you can check the status of all emails sent. Their support is very fast to reply when you have a question.  It was also very fast and well documented to get up and running.  After investigating SMTP providers Socketlabs appeared to us as the best SMTP provider that fit our needs.  We are happy with them!

Guillaume Peris  |  Sungard

The customer service for Socket Labs is absolutely incredible. It's refreshing and humbling to get such a high level of customer service from an online service.