Customer Success Manager
Socketlabs is seeking a Customer Success Manager. In this position you will own the post-sale success of some of our largest enterprise customers. This is a great opportunity for a self-starter to not only make a material impact on a growing organization but also help shape the future of our services organization.
Customer Success Manager Responsibilities:
- Be accountable for your customer’s overarching success with Socketlabs throughout the customer lifecycle, including customer adoption, account health, expansion and retention
- Position Socketlabs as the leader in email deliverability through shared curated content, training and webinars
- Leverage our tech support and email delivery consultants to maximize a customer’s product adoption and satisfaction
- Bring customer suggestions back into the organization to drive product and service enhancements
- Provide your customer-centric perspective to internal continuous improvement initiatives
- Identify and partner with customer executive contacts, platform users, and the SocketLabs program owners
- Organize and lead customer engagements including onboarding, kickoff, regular status calls and quarterly business reviews
- Develop a high level understanding of all aspects of email deliverability and coach customers to adopt best practice techniques
- Own the commercial renewal process end to end, including forecasting, account relationship status updates, and contract execution
- Some travel required
Requirements:
- 1-2 years of account and relationship management experience
- Proficiency in the following technologies: Office 365, Hubspot, and Google business suite
- Knowledge of Email or Digital Marketing is preferred
- Ability to multi-task, prioritize resources and time, and deliver under pressure
- Naturally proactive with the ability to anticipate and resolve issues before they become serious
- Strong communication skills with the ability to effectively communicate with both technical users and executives
- Flexible with the ability to adapt to an ever changing environment
- Detail oriented and disciplined in approach to account management
Please submit your resume to [email protected] for consideration.
