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Customer Success Manager

Socketlabs is seeking a Customer Success Manager. In this position you will own the post-sale success of some of our largest enterprise customers. This is a great opportunity for a self-starter to not only make a material impact on a growing organization but also help shape the future of our services organization.

Customer Success Manager Responsibilities:

  • Be accountable for your customer’s overarching success with Socketlabs throughout the customer lifecycle, including customer adoption, account health, expansion and retention
  • Position Socketlabs as the leader in email deliverability through shared curated content, training and webinars
  • Leverage our tech support and email delivery consultants to maximize a customer’s product adoption and satisfaction
  • Bring customer suggestions back into the organization to drive product and service enhancements
  • Provide your customer-centric perspective to internal continuous improvement initiatives
  • Identify and partner with customer executive contacts, platform users, and the SocketLabs program owners
  • Organize and lead customer engagements including onboarding, kickoff, regular status calls and quarterly business reviews
  • Develop a high level understanding of all aspects of email deliverability and coach customers to adopt best practice techniques
  • Own the commercial renewal process end to end, including forecasting, account relationship status updates, and contract execution
  • Some travel required

Requirements:

  • 1-2 years of account and relationship management experience
  • Proficiency in the following technologies: Office 365, Hubspot, and Google business suite
  • Knowledge of Email or Digital Marketing is preferred
  • Ability to multi-task, prioritize resources and time, and deliver under pressure​
  • Naturally proactive with the ability to anticipate and resolve issues before they become serious
  • Strong communication skills with the ability to effectively communicate with both technical users and executives
  • Flexible with the ability to adapt to an ever changing environment
  • Detail oriented and disciplined in approach to account management

Please submit your resume to [email protected] for consideration.