SocketLabs for Simple Senders
Everything you need to start directly sending email for yourself or your company
SocketLabs for Complex Senders
You’re an email provider, marketing platform, or brand with multiple business units.
You get everything above, plus.....
SocketLabs for On Premises Senders
Everything your business needs for an on-premises solution

Customer Success Manager

Socketlabs is seeking a Customer Success Manager. In this position you will own the post-sale success of some of our largest enterprise customers. This is a great opportunity for a self-starter to not only make a material impact on a growing organization but also help shape the future of our services organization.

Customer Success Manager Responsibilities:

  • Be accountable for your customer’s overarching success with Socketlabs throughout the customer lifecycle, including customer adoption, account health, expansion and retention
  • Position Socketlabs as the leader in email deliverability through shared curated content, training and webinars
  • Leverage our tech support and email delivery consultants to maximize a customer’s product adoption and satisfaction
  • Bring customer suggestions back into the organization to drive product and service enhancements
  • Provide your customer-centric perspective to internal continuous improvement initiatives
  • Identify and partner with customer executive contacts, platform users, and the SocketLabs program owners
  • Organize and lead customer engagements including onboarding, kickoff, regular status calls and quarterly business reviews
  • Develop a high level understanding of all aspects of email deliverability and coach customers to adopt best practice techniques
  • Own the commercial renewal process end to end, including forecasting, account relationship status updates, and contract execution
  • Some travel required


  • 1-2 years of account and relationship management experience
  • Proficiency in the following technologies: Office 365, Hubspot, and Google business suite
  • Knowledge of Email or Digital Marketing is preferred
  • Ability to multi-task, prioritize resources and time, and deliver under pressure​
  • Naturally proactive with the ability to anticipate and resolve issues before they become serious
  • Strong communication skills with the ability to effectively communicate with both technical users and executives
  • Flexible with the ability to adapt to an ever changing environment
  • Detail oriented and disciplined in approach to account management

Please submit your resume to [email protected] for consideration.