SocketLabs for Simple Senders
Everything you need to start directly sending email for yourself or your company
SocketLabs for Complex Senders
You’re an email provider, marketing platform, or brand with multiple business units.
You get everything above, plus.....
SocketLabs for On Premises Senders
Everything your business needs for an on-premises solution

Technical Support Analyst


SocketLabs is seeking a technically savvy individual to join our team as a Technical Support Analyst In this position, you will begin with providing first level technical support for our On-Demand email delivery platform and evolve into a trusted resource to troubleshoot our more technical system questions. 


  • Become a SocketLabs platform expert to represent SocketLabs and ensure an excellent Customer experience while handling customer questions and concerns through phone, chat and tickets. 
  • Consult with customers to provide guidance and education on the platform, email authentication, and best practices. 
  • Investigate and relay information and guidance for questions and concerns related to message delivery. Including reviewing log files and troubleshooting SMTP communications.
  • Help identify customer pain points to recommend improvements to process and product. 
  • Collaborate with internal teams to seek resolution for more technical cases. 
  • Own cases from submission to resolution. 
  • Platform gatekeeper that reviews new account signups to determine sender quality and adherence to our AUP. 
  • Work cross-functionally with our Compliance, Deliverability and Infrastructure team to troubleshoot customer issues and grow your expertise. 

Requirements & Qualifications

  • Interest in learning new technical concepts with a problem-solving mindset. 
  • Preferred familiarity with: Office365, HubSpot, Microsoft Teams or similar applications. 
  • Ability to multi-task and prioritize. 
  • Proactive with a sense of urgency. 
  • Comfortable communicating with customers via phone, chat and tickets. 
  • Flexible with the ability to adapt to an ever-changing environment and take on additional responsibilities. 
  • Experience troubleshooting technical issues required. 
  • SAAS support experience a plus. 
  • Experience with APIs a plus.
  • Remote work environment experience a plus. 

More Information

Job Type: Full-time 


  • 401(k) 
  • Dental insurance 
  • Health insurance 
  • Paid time off 
  • Email nerd swag 

Work Location: Fully Remote 

How to Apply

SocketLabs is committed to creating the most positive team environment possible, fueled by an employee-empowered, transparent, highly collaborative culture. We aim to provide our customers with the top product and service available. 

To apply, please submit your resume to [email protected].