The Science of Customer Experience Event

October 1, 2019 2pm to 5pm   |  The Royal Institution

Lindsay Willott

CEO
Customer Thermometer

Lindsay is the founder of the 1-click satisfaction app, Customer Thermometer, which provides customer feedback solutions for major brands across the world including Glossier, CatBird, Dollar Shave Club, RE/MAX, BT, Leica, Reed, Red Cross and Songkick. Her firm won the Queen's Award for Enterprise for International Trade in 2019, and won the 2019 Gold Stevie Award for Customer Service.

 

Customer Thermometer

Innovative Customer Support Strategies & Measuring Customer Experience

Tony Munday

Commercial Director
Sub2Tech

Tony’s expertise in utilizing real-time data to truly personalize customer experience allows Sub2Tech’s clients to personalize the messages, promotions, and products displayed to their web site visitors.

Customer Thermometer

"There’s a strange and shifting alchemy between what customers want and what you give them. There is science in it, but there has to be magic too. More than anything you need to be curious, listen hard and care deeply."

On Tuesday, October 1st, SocketLabs will be hosting an invitational customer experience event at The Royal Institution in London.  The afternoon will feature leading customer experience veterans including Lindsay Willott, CEO of Customer Thermometer. She will be kicking off the event with a keynote speech on Innovative Customer Support Strategies & Measuring Customer Experience. 

Register For The Event

Thank you to all our partners that made this day possible. They deserve a grand aplause!

Lindsay is the founder of the 1-click satisfaction app, Customer Thermometer, which provides customer feedback solutions for major brands across the world including Glossier, CatBird, Dollar Shave Club, RE/MAX, BT, Leica, Reed, Red Cross and Songkick. Her firm won the Queen's Award for Enterprise for International Trade in 2019, and won the 2019 Gold Stevie Award for Customer Service.

With insightful talks about CX, live science experiments, and a museum tour — it's an event that you don't want to miss!

Meet & Greet and Refreshments

Innovative Customer Support Strategies & Measuring Customer Experience

CX Best Practices From the World's Leading Companies 

Networking, Cocktails, and Museum Tour! 

2:00-2:30 PM

2:30-3:15 PM

3:15-4:00 PM

4:00-4:45 PM

THE PARTNERS

AGENDA

FEATURED SPEAKERS

ABOUT THIS EVENT

Royal Institution is located at  21 Albemarle Street, London, W1S 4BS

VENUE

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We brought together a group of people that have devoted their time and energy into digital marketing.

THE PANEL

Join us in London for:

TOPICS INCLUDE:

Customer Support Strategies & Best Practices

Beyond Satisfaction: Creating Customer Delight

The Role of Emotional Intelligence

You’re Never Too Small: Technology as an Equalizer

Plus live science experiments & a free tour of the museum!

The Technology Difference: CX Panel Discussion

4:45 PM

Save My Spot — Register Today!

Hosted By SocketLabs

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How do you make the customer experience better AND make buying products easier?

How do you make the customer experience better AND make buying products easier?

On Tuesday, October 1st, SocketLabs will be hosting an invitational customer experience event at The Royal Institution Science Museum in London.  The afternoon will feature leading customer experience veterans including Lindsay Willott, CEO of Customer Thermometer. She will be kicking off the event with a keynote speech on Innovative Customer Support Strategies & Measuring Customer Experience.

TOPICS INCLUDE:

Lindsay is the founder of the 1-click satisfaction app, Customer Thermometer, which provides customer feedback solutions for major brands across the world including Glossier, CatBird, Dollar Shave Club, RE/MAX, BT, Leica, Reed, Red Cross and Songkick. Her firm won the Queen's Award for Enterprise for International Trade in 2019, and won the 2019 Gold Stevie Award for Customer Service.

Lindsay Willott

See Venue

Founded in March 1799, the Royal Institution aimed to introduce new technologies and teach science to the general public. The Ri moved to 21 Albemarle Street a few months later and has been there ever since. The building has been the home of famous scientists, such as Michael Faraday, who have helped shape the modern world.