Lindsay Willott

CEO
Customer Thermometer

Lindsay is the founder of the 1-click satisfaction app, Customer Thermometer, which provides customer feedback solutions for major brands across the world including Glossier, CatBird, Dollar Shave Club, RE/MAX, BT, Leica, Reed, Red Cross and Songkick. Her firm won the Queen's Award for Enterprise for International Trade in 2019, and won the 2019 Gold Stevie Award for Customer Service.

Innovative Customer Support Strategies & Measuring Customer Experience

"There’s a strange and shifting alchemy between what customers want and what you give them. There is science in it, but there has to be magic too. More than anything you need to be curious, listen hard and care deeply."

Register For The Event

Speaker’s Name

Title
 Company Name

"The topic that the speaker is going to present on."

Speaker’s Name

Title
 Company Name

"The topic that the speaker is going to present on."

"The topic that the speaker is going to present on."

Title
 Company Name

Speaker’s Name

Speaker’s Name

Title
 Company Name

"The topic that the speaker is going to present on."

Speaker’s Name

Title
 Company Name

"The topic that the speaker is going to present on."

Speaker’s Name

Title
 Company Name

"The topic that the speaker is going to present on."

Speaker’s Name

Title
 Company Name

"The topic that the speaker is going to present on."

Speaker’s Name

Title
 Company Name

"The topic that the speaker is going to present on."

Linda Farha

Founder and President 

Zenergy Communications

Linda is helping to define forward-thinking and innovation in today’s digitally driven world for many of Canada’s most respected mid-sized organizations. During a 20-year tenure in the corporate world, she devised successful strategic solutions for national and international organizations, including business and marketing strategies for European enterprises during a stint in Italy. Areas of expertise include investor and media relations, sales management, customer relations, license development, international business development and product branding.

Nichole Kelly

Director of Strategy

WebMechanix

Nichole helps deliver digital transformation for a full-service digital marketing agency specializing in SEO, PPC, and Marketing Automation. Nichole is on a mission to help the world discover their "why". This is the fuel she uses to create game-altering strategies that deliver impact beyond just profit.  She also leads a training organization with a mission to teach marketers how to evolve and apply their consciousness.

Dave McCrystal

Vice President of Marketing

SocketLabs

Dave has a 20-year career of leadership in strategic marketing, creative communications, and business leadership. With experience spanning the worlds of technology, consulting, financial services and manufacturing, he offers a unique perspective on new product innovation and business development strategies in a digitally-driven world.

John Fisher

Global Head of Industry Marketing

SAP Customer Experience

John’s organization helps CIOs, Chief Digital Officers and VP's of Ecommerce make informed resource allocation decisions for their digital transformation journey across e-commerce, digital marketing, CRM and sales force automation (SFA). He previously led the digital transformation at Aramark’s $1B refreshments division by implementing new technology and processes in ecommerce, digital marketing, salesforce automation, CRM and online lead generation.

Keith Hontz

Chief Revenue Officer

SocketLabs

After spending six years at DuPont Information Systems Hontz was hired by SAP America, where he spent more than two decades in consulting, presales, product management, sales and sales management roles, concluding as a Global Vice President. In 2019, he was recruited as the first ever Chief Revenue Officer for SocketLabs with the mandate of expanding its business as an industry leading high-volume email delivery platform.