I signed up at SocketLabs because one of my clients has been using the service for many years now, with good results. I have another client who needed to deliver simple emails (password reset requests) reliably, which means not using our random AWS server as the point of origin. SocketLabs is exactly what they need. I signed up last night, and the feature was implemented by the time I returned to work in the morning.
The customer service for Socket Labs is absolutely incredible. It's refreshing and humbling to get such a high level of customer service from an online service.
I wrote to you yesterday for help and am VERY satisfied with the fast, efficient, and very accurate response I received. My program is now working properly with your service. I am a software consultant working with a startup meteorology company that has been having issues sending email from their business email provider to their subscribers and I have successfully demonstrated to them why they should turn to your service. I expect my client to make significant use of this service as the business grows. I will certainly be recommending SocketLabs to others.
We tried your competitor and they were almost impossible to get in touch with and when we finally did, they were no help. We have always believed that customer service is the reason for our success and it is nice to do business with a company that feels the same.
Thanks a million. I really appreciate your customer service's approach and direct communication (unlike other companies who just push the customer through a queue or call center).
I have to say that the email service of SocketLabs is great – it is a pleasure to configure and all the guides and documentation is superb for starters. I have not so far encountered any problems at all. It works rock solid, even from Denmark.
You ... Are ... The ... Bomb. Nobody gives support like SocketLabs. We've been working together for at least 5 years now, and we wouldn't trust anybody else with our email delivery.
Two things aided my choice [to use SocketLabs]: 1) the option of a free/try-it-out account; 2) being picky about who you put on your system. Those two gave me the warm fuzzy feeling that it’s safe to try and safe to use.
"A few reasons [for why I chose SocketLabs] - You [Customer Service] ... Knowledgeable, answered all of my questions, were willing to help in anyway you could. That direct engagement definitely gave you guys a boost! USA built and supported. I like the additional features that I could wrap my head around later and try to sell as an added service. My goal was to get a trusted IP address to send all of my scanned SMTP mail to. I'm using your service now and I'm already seeing a difference! If it keeps up at anywhere close to the acceptance rate I'm seeing now, I'll be buying the bronze package by 4 PM tomorrow. I know I'm going to have good support from you guys and the platform looks like it's a lot more than I'll ever need."
Up until now I have used a few different autoresponders and mailers set up on my own domains. But I am very glad I found your service when looking for a solution to help with my new business venture.
Initially I joined for the SMTP service, however after checking out what is available here I am so happy, I will be using the email marketing service, the templates are great and so easy to use.
I chose to use you over other services because a) your personal approach, b) free to start c) easy to navigate and use.
You’re in good company when working with SocketLabs. Here are some companies who have also trusted SocketLabs.
The customer service for Socket Labs is absolutely incredible.
Resolved All of Our Deliverability Issues!
Customer Service – Direct Communication
Fast & Reliable
Customer Service is the reason for success
Best Deliverability Possible, Would Recommend to Anyone
Knowledgeable… USA Built and Supported… Trusted IP Address
Helpful, Reliable and Affordable
Very easy to use
You guys are great. Thank you.
Responsive, Helpful, and Knowledgeable
Your Email Service ROCKS!!
We Love Your Service
Should Have Signed up Sooner
Extremely Easy to Use, Could Not Be Happier
Vastly Superior; Well Done!
You … Are … The … Bomb!
I will certainly be recommending SocketLabs to others.
SocketLabs is exactly what I needed for my client.