SocketLabs was founded over 14 years ago to change the way people and businesses use email. And while our technology and services have evolved, our commitment to the people we serve has not. For customers who have used other ESPs or are seeking help for the first time, the SocketLabs experience will be a new one. This is technology, services, support, and analytics, built for you. Unlike other ESPs, at SocketLabs, we treat our customers like we treat our own employees, as real people with unique needs. Get ready to experience the SocketLabs difference.
What Makes SocketLabs Different
Technology
- Proprietary Hurricane MTA
- Flexible APIs
- Detailed Reporting and Analytics
SocketLabs Hurricane MTA is the foundation of our email delivery infrastructure. Because we built and maintain our own MTA, we can create unique personalized solutions for our customers with the latest industry technologies. Flexible APIs, advanced reporting and analytics, and access to the latest security and encryption are just a few reasons our technology creates a superior email experience.
Deliverability
- Fault Tolerant Architecture
- Full Suite of Built-In Deliverability Features
- StreamScore™ Reputation Monitoring
The SocketLabs email solutions are built to give customers the best chance at hitting the inbox. We have a strict provisioning process that keeps bad senders out, making it easier for good senders to accomplish their goals. We have automatic list suppressioning, built-in authentication, StreamScore deliverability reporting, and tons of other features working silently in the background to get your important email to the inbox.
Support
- Real, Live Support Experts Available
- Ticket, Chat, and Phone Support
- Available Expert Support and Consulting
Call, chat, or email real email experts not automated support bots. These are email specialists, based in our Philadelphia-area offices ready to get you back on track.
Customer Experience
- Our Customers Come First
- From System Configuration to Deliverability and Everything In-Between Unique Solutions for Unique Needs
- Built to Simplify and Improve Your Email Experience
We understand the need for personalization in this increasingly complex world of email. And while the biggest ESPs build solutions for the masses, we build solutions for you.
Consulting
- Completely Personalized Experience
- From System Configuration to Deliverability and Everything In-Between
- As Little or As Much Support and Consulting As You Want
SocketLabs deliverability consulting services are included at each plan level for an additional cost but come included in Enterprise plans. Customers can get as little or as much as they want. Whether it’s complete implementation and system management, or data analysis and advising, SocketLabs expert consulting provides the expertise needed to maximize the success of your email program.
Our Values
Our Customers
At SocketLabs, our customers come first. Whether it's building custom solutions to solve unique needs for large senders, or helping smaller customers make important adjustments, every SocketLabs customer has access to the resources they need to maximize their email success.
Our Technology
Our technology is built to simplify and improve the way people use email. Whether it's our detailed reporting, fault tolerant architecture, or our consistently evolving hurricane MTA backbone, our technology works day and night to achieve your version of email success.
Our Innovation
In the tech industry, innovation is essential. As the email landscape changes, so do we, developing new software and practices that address modern customer needs and consistently simplifies and improves the way email is used.
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