Email Observability for Engineering and Ops Teams

 Email is the only part of your tech stack where a 99.99% success rate can still mean you’re failing. You monitor your jobs, you trace your latency, you get alerted when something breaks.

But when it comes to email, gou get a 250 OK and hope for the best. Meanwhile, Gmail silently routes messages to spam, IP reputation erodes quietly behind the scenes, transactional messages are intermittently missing inboxes, and support tickets pile up without a root cause.

This wouldn’t fly in any other system. Why tolerate it in email?

Identify problems with list quality, engagement, and sender reputation straight from your dashboard

Why your ESP's definition of "delivered" isn't good enough...

Your ESP’s logs might say “250 OK,” but that only means a message was handed off—not that it was actually delivered to the inbox.

Spotlight goes beyond delivery status to show inbox placement, provider-level reputation shifts, and performance anomalies — all in near real time. So you can stop guessing, and start debugging.

What you can see with Spotlight

Email shouldn’t be a black box.
Spotlight adds the observability layer your email infrastructure has been missing—so you can monitor, debug, and trust what’s happening between “Send” and “Inbox.”

Spot issues early with StreamMonitor. Real-time signals highlight the streams that need your attention.

Inbox Placement
Where your messages actually land, not just if they were accepted.

Reputation Trends
Track how mailbox providers are responding to your traffic in real-time.

Stream-Level Visibility
Drill into performance by IP, subaccount, or mail stream.

Alerts Before Fire Drills
Get ahead of delivery issues before your support team does.

Real human support.
When things get weird, you’re not stuck with bots. You’ll talk to people who know how to fix it.

Connect your SendGrid, Sparkpost, and/or Mailgun email data to SocketLabs Spotlight in just a few minutes, no dev required.

Powerful, easy-to-understand data visualizations

for the data that's going unused within your current ESP

Access message-level detail just

a few clicks from your dashboard

Identify year-over-year (YoY) trends with

powerful filters and up to 13 months of

email data available directly within your UI

Works with your existing setup

If you’re responsible for getting email out the door and into inboxes, Spotlight is for you. 

Whether you’re a platform engineer or own email ops, Spotlight plugs into your current ESP — SendGrid, Mailgun, SparkPost (Bird), or SocketLabs — with zero migration or integration pain. A simple webhook is all it takes.

Data warehouses more your thing? Got you covered there, too.

Your other systems have evolved.
Email should, too.

Your engineering stack has monitoring, alerting, and root-cause analysis built in. Now your email can keep up.

Spotlight turns the black box of email into something you can monitor, debug, and trust… with human backup when you’ve got other things to deal with.

Start your free 30-day trial of Spotlight to start debugging your email like the rest of your stack. 


No migration. No fluff. Just clarity.

Hear what our customers have to say...

"SocketLabs is clearly driven by customer success and has become a trusted partner of SignUp.com"
"Ultimately, we realized that email is an incredibly specialized area requiring dedicated, expert resources. We saw vast improvement after switching to SocketLabs."
"We should have transitioned a long time ago. With SocketLabs, we're not just a number. I've got the name of a person I can ring up if I've got a problem."

Let us show you what else Spotlight can do