Customer Support Resources

If you encounter any issues and need help, locate the “Help and Support” box on the right side of your control panel. This will take you to the SocketLabs Help Center.

In the Help Center you will find a searchable database of common email topics, our customer FAQ, and our email term library. If you can’t find what you are looking for and need assistance from a SocketLabs Email Delivery Specialist, simply create a ticket. (The ticketing process is described below.)

If you are unable to address your questions using our Help Center (described above), you will likely want to create a ticket with our team of email experts!

To submit a ticket, you will need to find the “Help and Support” box on the far right side of your dashboard, click on the “Support Center” button, and then click on the “Contact Us” link at the top right corner of the Help Center page. Or you may simply follow the contact us link here!

For additional learning resources, check out the SocketLabs Blog and the SocketLabs Guides page.

Here you will find informational blogs and guides on the most popular email topics from deliverability best practices to technical breakdowns, and everything in between. Simply use the search function to find a piece of content you are looking for. If you are unable to find what you are looking for here, check our help center or submit a ticket as described above.

Mastering email performance is both an art and a science. The email deliverability experts at SocketLabs blend these two disciplines to create the ultimate sending experience for customers looking for a more personalized consulting experience. Learn more about our available deliverability consulting services here.