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Corrected Charges for Suppressed Messages You may be aware of our suppression system which blocks delivery to email addresses which are invalid or which have previously complained about your mailing. ISPs penalize you for attempting delivery to invalid addresses or addresses which have complained about your mailings, so the SocketLabs On-Demand suppression system is a […]

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I just wanted to take a moment to wish all of our fans a happy holiday and a fantastic new year. Our customer base grew over 500% in 2010 and we are truly thankful for your support. We have many new, exciting initiatives planned for 2011, all designed to improve your email delivery success. 2011 […]

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Failure Report and API Now Show Suppressed Items The SocketLabs On-Demand Failure Report which shows all delivery failures, now includes messages which have been suppressed. If you are unfamilliar with our suppression system, follow this link to learn more. Suppressed items show up on the report with the Failure Type set to “Suppressed”. In addition, […]

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Over the past few months we have released some powerful new functionality into Hurricane MTA Server for our on-premise customers. Delivery Rule Overrides Delivery rule overrides enable you to globally override all delivery rules for an account. For example, if you wanted to change the throttling for an account to 50 messages per hour, per […]

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Forcing messages on someone is not going to ever be easy or effective with email. But email marketing can be very powerful and rewarding if you accept and follow the one truth. We all tend to see things through the lens of the past. We get new tools, but try to use them like the […]

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A few weeks ago we quietly rolled out a great new feature to the SocketLabs On-Demand Control Panel. The new interactive Suppression List report allows you to view and manage your suppression lists. We have been using an automatic suppression list for all SocketLabs On-Demand accounts since day one, but until now it was hidden […]

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When we launched the SocketLabs On-Demand control panel in 2009, we began using the domain email-od.com for the control panel, and then followed suit with the API. I am not sure exactly why we started using a different domain name. I guess we weren’t sure how we wanted to integrate SocketLabs On-Demand into the socketlabs.com […]

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Each SocketLabs On-Demand account has a new “Quality Score” which is now displayed prominently on the control panel dashboard. The Quality Score is a measure of how well we think your email is performing on a scale of 0 (worst) to 100 (best). It is important to note that the score is based solely on […]

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I often get asked as I am talking to perspective customers, “What do you do to make sure our email goes into the inbox?”.  It’s a valid question and really the number one concern for the people who are coming to us looking for help.  It isn’t until they start experiencing deliverability problems that they […]

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Running an email delivery service keeps us constantly on the alert for people trying send spam. I have been figuring out that I can pretty much tell if someone is going to be trouble with their first sentence or two. Here are the top 10 indications that someone might be a spammer: 10. They refer […]

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