Suppression Lists Fire up Deliverability in SocketLabs On-Demand

A few weeks ago we quietly rolled out a great new feature to the SocketLabs On-Demand Control Panel. The new interactive Suppression List report allows you to view and manage your suppression lists. We have been using an automatic suppression list for all SocketLabs On-Demand accounts since day one, but until now it was hidden […]...

Domain Name / URL Changes for SocketLabs On-Demand

When we launched the SocketLabs On-Demand control panel in 2009, we began using the domain email-od.com for the control panel, and then followed suit with the API. I am not sure exactly why we started using a different domain name. I guess we weren’t sure how we wanted to integrate SocketLabs On-Demand into the socketlabs.com […]...

New “Quality Score” in SocketLabs On-Demand

Each SocketLabs On-Demand account has a new “Quality Score” which is now displayed prominently on the control panel dashboard. The Quality Score is a measure of how well we think your email is performing on a scale of 0 (worst) to 100 (best). It is important to note that the score is based solely on […]...

The 5 Key Components to Email Deliverability

I often get asked as I am talking to perspective customers, “What do you do to make sure our email goes into the inbox?”.  It’s a valid question and really the number one concern for the people who are coming to us looking for help.  It isn’t until they start experiencing deliverability problems that they […]...

Top Ten Indications that Someone Might be a Spammer

Running an email delivery service keeps us constantly on the alert for people trying send spam. I have been figuring out that I can pretty much tell if someone is going to be trouble with their first sentence or two. Here are the top 10 indications that someone might be a spammer: 10. They refer […]...

SocketLabs On-Demand Control Panel Update Brings Timezone Support

A new update pushed out last night brings full timezone support to the SocketLabs On-Demand control panel. Previously all times displayed were Eastern time. Now your dates and times are displayed and treated according to the local timezone of the computer you are using to view the data! Follow John Alessi on Twitter: @johnalessi...

New SocketLabs On-Demand API Update Includes Time Zone and Open/Click Support

Last night we rolled out an updated SocketLabs On-Demand API with the following new functionality: A new messagesOpenClick method can be used to get information on each message open or click event. Full timezone support. By default the API now retrieves dates and times as UTC, however a new timeZone parameter enables developers to specify […]...

Hurricane MTA Server Update Includes 64bit Support and More!

The blog has been kind of quiet lately but we’ve been VERY busy at work. If you haven’t noticed there have been many improvements to SocketLabs On-Demand over the past months including a new interface with beautiful reporting, a new API and many other new and improved user-friendly features. On-Premise customers don’t worry, we have […]...

Open / Click Tracking Now Live in SocketLabs On-Demand

SocketLabs On-Demand customers can now see who opened their outbound messages or who clicked on links in their messages. A snapshot of the data is available on the dashboard: And there is also a new dedicated report for open and click tracking: There is no charge for this new feature, but you must enable it […]...