Customer Feedback is King
I have been helping companies build bulk email applications for over 10 years. During that time, the feedback and suggestions provided by customers have been critical to our understanding of their needs and the needs of the market as a whole.
Hurricane MTA Server is a great product because of our customers. Our customers are the ones on the front line, in the trenches, dealing with email deliverability every hour of the day. They report back to us what they need and, as I see it, our job is to provide exactly that.
We have been considering different ways to more efficiently communicate with our customers, gather and process their suggestions, and get their feedback on the innovations we are cooking up in the lab.
Starting today, we are repurposing this blog to serve those efforts. Although we will continue to post articles on all things relating to email delivery and deliverability, expect to see much more product-related information in this blog from now on, such as tips and tricks, details on what we have released recently, and projects on which we are working currently.
We have added the ability to subscribe to this blog via email.
We are hoping that you (our customers and fans) will use the comments to provide the valuable feedback that makes our products great, and that we can open some discussions on how to make them even better.
Thank you for all the feedback!