Getting Serious About Security

Today we will be releasing an update to the  SocketLabs On-Demand Control Panel with many new security improvements.  We understand the importance of protecting your email data and we want to make sure you know we are serious about it.  Most of today’s changes should go completely unnoticed.  There are, however, a few important changes you may see.

The most noticeable impact of today’s SocketLabs On-Demand Control Panel update will be that every customer will be logged out of the Control Panel the moment we go live.  Going forward, 30 minutes of inactivity will result in your account automatically being logged out of the Control Panel.  We know logins are not fun, but security is important and this change will greatly reduce the risk of unauthorized access to your SocketLabs On-Demand Account.

If you can’t remember your username or password to log in to the SocketLabs On-Demand Control Panel the easiest way to retrieve this information is from the password reset page. If you don’t remember your email address used for sign-up or experience any issues be sure to contact SocketLabs Support at [email protected].

Along with these great new security features, we have also made improvements to the performance and reliability of our Control Panel, API, and SMTP delivery system.  We hope you enjoy your SocketLabs On-Demand account and if you have any ideas for improvements please make sure to post your suggestions on our feedback page.

Thank you,

The SocketLabs Team

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